But in reality, many IT managers do not have a clear idea of what UC really is and the benefits it provides. A certain amount of mystery still shrouds UC. In fact, a recent study in USA claimed that approximately 42% of IT managers do not completely understand the concept of UC.
- Unified messaging integrates different messaging and communications media like e-mail, SMS, fax, voicemail, video messaging technologies into a single interface. There are then accessible on a variety of devices. Voicemail messages can be delivered directly into your email Inbox and played through any media player.
- Presence in an UC environment, gathers information from various sources including Outlook and Personal calendars to provide real-time information about the availability of a user. Presence also specifies your preferred means of communication and thereby making you easily accessible to your associates.
- Collaboration integrates video conferencing and screen share capabilities along with standard voice communication.
- Mobility empowers you to be truly mobile – across devices and platforms. With UC, you can take your calls on your landline, and divert it to your mobile during the conversation when you have to step away from your desk. You can also convert calls to a video conference or even click your contact’s number on an email and automatically call the contact. This seamless mobility across phones, mobiles, desktops and messaging brings true mobility to the enterprise
It is easy to associate UC with IP Phones because the UC technology is largely driven on IP networks. However, in reality, Unified Communication integrates disparate communication systems into one platform. There are basically 2 types of communication:
- Synchronous communication uses tools, like desk phones, mobility, IP telephony, presence and instant messaging. Such communication happens in real-time.
- Asynchronous communication uses tools, like email or Twitter and facilitates communication that takes place at a person's convenience
UC can help employees in a variety of contexts, including:
- Traditional office environments, with users on computers and using desk phones or softphones and individual webcams.
- Conference rooms equipped with speaker phones, a shared display system, and a shared camera system – either traditional conferencing systems or high-end telepresence systems
- Remote employees working from mobile devices including tablets and smart phones, using the audio and video native to the device.
However, In India, regulatory constraints forbid interconnection of VoIP and PSTN call routing, which means that enterprises can carry only internal calls over their corporate networks. All calls received from or sent to an external phone must be handed off to and carried by a local or long-distance service provider over the full length of the connection, with the applicable toll charges.
Understanding that migration to IP is more about process than technology is the first step to dispelling the myth. Because services on the network are location independent, a company can use a building-block approach to migrate its communications to IP site by site, group by group, or application by application. Discussing with your vendors and arriving at a clear migration path is the path to a successful deployment.
- Phase 1: Migration of messaging to a unified messaging platform. These integrate easily with existing TDM PBXs. It allows employees to check voicemail and urgent e-mail messages using any device. Employees also gain access to a list of voice messages and senders on their PCs, so that they can prioritize tasks and handle all messages (voice, e-mail, and fax) from their e-mail inboxes. Rich-media conferencing solutions also allows team members to simultaneously view documents, project plans, and other information using voice, video, and the Web, regardless of location.
- Phase 2: Migrating voice communications by deploying IP Phone systems that integrate with existing PBXs. The UC manager integrates IP telephony along with traditional TDM phones and Mobility, making communication truly seamless across various devices. Optionally, enterprises can also integrate video telephony systems into the same platform.
Arya Telecom has decades of experience in the telecommunication space. Experience that has helped us build deep expertise in designing, deploying and maintaining communication systems that work for organizations of various sizes and complexities. Our range of unified Communication solutions are tailored to suit any organization – both big and small. Call us to have a brainstorming session on your communication needs.